All orders require a 50% deposit at the time of order. The 50% deposit and final payment can be paid by company check or by credit card. (Visa, Master Card, American Express). Sales tax, (if applicable) and freight charges will be added to the balance due payment. The final payment is due in full when manufacturing has been completed. If the delivery date has been delayed, the final payment is due and storage charges may apply.
We will not be held responsible for discrepancies in quantities or custom specifications, even though we may have assisted in their preparation. The details and quantities contained in our Order Acknowledgement will be deemed final and will supersede any conflicting details or quantities contained in a client’s purchase order. If drawings are required, a client must review and sign each individual drawing prior to order processing.
RETURNS OR CANCELLATIONS:
Your order may be subject to a 50% re-stocking charge. Should you need to make an amendment or cancel your order please contact us within 3 business days of the date you placed the order, otherwise production will have already begun and the order will be subject to a 50% re-stocking charge.
Due to the extensive amount of detail and production time involved in manufacturing a Sutter’s Mill Lantern to your exact specifications, returned fixtures are subject to a 50% restock charge plus shipping costs back to the factory. The balance amount of the returned fixture can only be used towards the purchase of new Sutter’s Mill Lantern. Please contact Sutter’s Mill Lantern to discuss the details to acquire a return goods authorization, (RGA). Lighting fixtures will not be accepted by our Receiving Department without an (RGA) number. To return an item, it must be returned to Sutter’s Mill Lantern within three weeks of the ship date freight prepaid. (No Exceptions) Returned items must be received by us in original condition and must not have been installed. Pack the item carefully in the original packaging, in the manner that it was shipped. Items that have been damaged during return shipment are the buyer’s responsibility. For your protection, please obtain insurance on items being returned.
Unless otherwise requested, Sutter’s Mill Lantern fixtures are shipped via common carrier, F.O.B. Orange, CA. Smaller fixture orders may ship via UPS ground. An estimate of freight charges may have been provided at the time of order; the actual freight charges will be added to the balance of the order.
DAMAGED OR DEFECTIVE FIXTURES:
Customers must examine merchandise upon receipt and report any damage to Sutter’s Mill Lantern fixtures within 2 business days of receipt. Claims for damage will not be honored after that period. All packaging must be retained when making a claim for damage and visible damage must be noted in writing with the shipper. Fixtures must be inspected at the time of receipt for defects or deficiencies. We will not be liable for anything beyond replacement or repair of defective or deficient fixtures, and will not be held responsible for installation expenses incurred as a result of a deficiency or defect. Installation constitutes acceptance.